Galco FAQs: Industrial Electronics Repairs, Orders, Shipping & Returns
Welcome to Galco's Frequently Asked Questions hub. As an industrial electronics distributor and repair specialist serving manufacturers, OEMs, and maintenance professionals across North America, we get a lot of questions about how our repair services work, how to place an online order, what shipping looks like, and what's covered under our 18-month repair warranty. This page brings the most common answers together in one place so your maintenance and purchasing teams can move faster. Whether you're sending in a PLC, VFD, servo drive, HMI, monitor, or power supply for repair, ordering replacement automation parts online, or processing a return, the answers below cover the typical questions we hear from customers every day. Still need help? Our customer service team is available at (800) 575-5562 or [email protected].
Repair Services FAQs
Galco repairs more than 2,000 brands of industrial electronics — including drives, PLCs, HMIs, servo motors, CNC controls, and circuit boards — at our Madison Heights, Michigan facility. The questions below cover how to start a repair, what evaluations include, turnaround options, warranty, and pricing.
How do I send repairs into Galco?
Start by getting a Repair Authorization Number (RAN) through our online repair catalog or by calling (800)575-5562. Then fill out a packing list and ship your item to: Galco Industrial Electronics, 1001 E. Lincoln Ave., Madison Heights, MI 48071.
How much does a repair evaluation cost?
Risk-free repair evaluation. Most evaluations are performed at no charge. You’ll promptly receive a flat-rate repair quote. If you choose not to proceed, we’ll return your item at no charge for the evaluation.
How quickly can repairs be completed?
Standard lead times vary. Contact your repair specialist for up-to-date lead times. Some repairs can be completed in as little as one day.
Do you offer rush options?
Yes. Select either Standard or Emergency to accelerate turnaround.
Can I check the status of a repair online?
Yes. Call 248-336-4500 or email [email protected] to request an update.
What happens after my item is evaluated?
After evaluation, we send a repair quote. Repairs begin only after you approve the quote. If you decide not to move forward, the unit is returned to you at no charge for the evaluation.
What if no problem is found with my unit?
If, after cleaning and refurbishment work is completed and no failure is discovered during testing, Galco's No Problem Found policy applies. In these cases, the approved flat-rate price may still be billed to cover the parts and labor used during the process. Galco's 18-month warranty is included.
What does the repair include?
Every repair includes a full cleaning, static checks, replacement of common failure components, and testing to restore complete functionality. Galco refurbishes the entire unit—not just the immediate fault—and backs it with an 18-month warranty.
Why does Galco use a flat-rate pricing model?
Flat-rate pricing gives you a predictable, all-inclusive cost that covers labor, parts, testing, and warranty. This means no hidden fees and allows you to plan future repairs or preventative maintenance with confidence.
Should I send in prints and manuals with the repair item?
Yes, if available. Documentation is carefully handled and returned with your unit. Our library is extensive, but having your specific manual helps ensure accuracy, especially with product revisions.
Will you tell me what was wrong with my unit?
A repair report is provided with every standard repair, including details about the failure, parts replaced, and tests performed.
Do you offer test-only services?
Yes, Contact service at 248-336-4500 or [email protected] to discuss test-only requests and available options.
On-Line Shopping FAQs
Galco gives you instant access to thousands of in-stock industrial electronics and replacement parts. The questions below explain how to place an order, what to expect for shipping and lead times, and how to handle returns or back-ordered items.
How do I place an online order with Galco?
At the top of any page on our site, enter an item number or keywords relating to the products you are looking for. Once you have identified the item you wish to purchase, enter a quantity and then click the "Add to Cart" link. A shopping cart will now be established for you. Continue to shop until you have all your required items showing in your shopping cart, or until your order reaches the minimum level. When you're ready to place your order, follow the "Checkout" link and complete the required information. Click "Continue" to review your order before submission. Your order is not complete until you click "Finalize." Don't forget to record your order number!
When will my order arrive?
Orders placed for standard in-stock items are normally processed within 24 hours (next business day for weekend orders), plus you should allow shipping time based on your ship via option selected. Items not currently in stock are given lead times based on previous sales.
What are shipping charges?
Orders are sent F.O.B. shipping point. Our standard method of shipment is UPS unless otherwise specified. An estimated shipping charge will be included on your order. Final shipping, insurance and handling charges will be reflected on your packing slip.
What if my order arrives incomplete?
If an order arrives incomplete, please check the contents of the package against the packing slip for any back-order items. All claims for shortages must be made within 10 days of receipt of merchandise after which time we assume no responsibility.
How do I return a purchase?
- Have your return pre-authorized by emailing us at [email protected] to obtain a Return Authorization Number. Unfortunately we cannot accept unauthorized returns and these will be re-shipped at the buyer's expense.
- Write the Return Authorization Number on the packing slip or invoice copy and include it with your return. Also, please write the Return Authorization Number on the outside of the box or envelope being returned.
- Merchandise being returned should be in new and resalable condition and must be returned in its original packaging along with any certifications, instructions, etc.
- All returns are subject to a 25% restocking charge.
Where can I read the terms and conditions?
For full terms and conditions applicable to all sales, read our general Terms and Conditions (.pdf).